All merchandise will be carefully packed and thoroughly inspected before leaving our premises. Responsibility for its safe delivery is assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must, therefore, be made upon the carrier, as follows.
Concealed Loss or Damage
Concealed loss or damage means loss or damage which does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When the damage is discovered upon unpacking, make a written request for inspection by the carrier's agent within fifteen days of the delivery date, then file a claim with the carrier since such damage is the carrier's responsibility. By following these instructions carefully, we guarantee our full support of your claims to protect you against loss from concealed damage.
Visible Loss or Damage
Any external evidence of loss or damage must be noted on the freight bill or express receipt, and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim.
The form required to file such a claim will be supplied by the carrier.