Peelife Microdermabrasion
 
 
RETURNS POLICY
 
It is extremely important that you get prior authorization to return any goods. When authorizing, we will advise you of the best method of shipping, to avoid excessive fees and charges which would be borne by you.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, all accessories and free gifts. Please do not tape or write anything on the item or the package. We reserve the right to refuse any such returns.
We offer a 30-day money back guarantee policy. Please note that shipping charges are not refundable, and a 10% handling charge will be applied on ALL returned merchandise and canceled orders.
We do not cover your return shipping costs.
Refunds will be issued upon receipt and inspection of the returned products.
Please note that return shipping costs may be high relative to the value of some items.
Some products are not returnable unless an obvious factory defect is detected in the product. This provision applies to products like books, software, DVDs, compact disks, tapes (to assure quality), and skin care, hair removal and cosmetic products (for reasons of hygiene).
 
FOLLOW THESE STEPS TO RETURN ITEMS TO US:
1. Fill out Return Application Form.
  Use the electronic form below.
2. Submit the Return Application Form to us to get a Return Authorization Number. Note: we do not accept returns unless pre-authorized.
To inquire about a specific return transaction already submitted to us please use this form again, and give details of transaction in "Other." Include tracking number and other details if applicable.
3.

IMPORTANT: please contact us first before trying to return any product. Packages returned without Return Authorization Number will be refused.
Please do not ship packages by any means other than we indicate when we authorize a return. This is to avoid incurring excessive fees and charges which would be borne by you.
In particular, do not ship packages by Fedex Ground, or a $35.00 U.S. fee will be charged.

4. Returns and Exchanges must be assigned a Return Authorization Number within 30 days after delivery to you. Please note that, on an exchange item, the 30-day period is from delivery of the initial purchase, and not from delivery of the exchange item.
5.

We will advise you of the method to return the item to us pre-paid. Use NO other carriers than instructed. Use of the wrong carrier or wrong address could result in loss.
Be sure to return your item via an insured method and keep a copy of the tracking number until your refund has been processed.
Return via recommended carrier, with insurance, to :
YCY Better Health Centre
9265 Shaughnessy Street
Vancouver, BC
V6P 6R4
Canada

6. Please do NOT return items to our USA Office. Our USA Office is dedicated to expediting out-bound merchandise–not administrative matters. Slow response and possible loss will result from attempting to send any item to the USA Office. Help us to serve you better!
7. Shipping charges will be deducted from original price on all free shipping items returned.
RETURN APPLICATION FORM

Fill in the information from your order below:

Order No. 

Invoice No. 

Date of Purchase

Product Name

Your Name

Email

Return for: Exchange        Refund

Reason for Return:

Don't like it Ordered wrong products
Doesn't work Broken during shipping
Wrong model Wrong product sent
Wrong size Changed my mind
Wrong color  

Other:

 

 
 
 
 
 
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