Peelife Microdermabrasion
 
 
SHIPPING AND HANDLING POLICY
 
1. Regular orders are shipped every weekday except public holidays.
2. Orders are usually shipped via regular postal mail the least expensive way.
Other alternatives such as UPS are also available upon customer's request.
3. All shipping charges are payable by customers.
Shipping charges depend on shipping address and the weight of the items.
Standard shipping charges indicated in website are for the contiguous USA and Canada only, excluding Alaska, Hawaii and Puerto Rico. For these, as for shipping to foreign countries, we will email you the shipping charges prior to confirmation of the order.
$5 USD / $5 CAD handling fee will be applied for orders less than $15 USD / $15 CAD (Excluding shipping) .
Shipping charges and handling fee are not refundable.
Shipping Insurance is mandatory for all actual shipments and is included in the shipping cost.
For inquiries about shipping charges to a specific location in advance, please call us at 1-604-685-1871 .
4. Minimum shipping charges of $11.95 USD apply for shipments to the US and Canada.
5. It is always the customer's responsibility to send any exchanges/returns back to us freight prepaid.
Shipping charges will be deducted from original price on all free shipping items returned.
 

Shipping Costs for Multiple-item purchases: we make an effort to save you money
Most on-line companies charge you the full shipping charge for each item you purchase. We try to save you money by combining multiple items into one shipment whenever possible. Multiple-item shipping usually costs less than the sum of single-item shipping charges. But
because we do this, we do not know multi-item shipping charges until your order leaves our warehouse.

We can provide an estimate for a multi-item shipping charge at the time of purchase, and we state that the actual charge will appear on the invoice. However we ask you to please not telephone or email about the shipping charges for multi-item purchases, because we will not yet know the amount. If we are able to combine items in packing, the shipping charge will often be less than the estimate.


The ability to combine items in a shipment depends on the combination of items purchased, so we cannot guarantee in advance that combining items will be possible. Reasons that affect the outcome may include:

- Fragility - e.g., risk of packing breakable items with extremely heavy items
- Customer preference - e.g., preferred early shipment for some items
- Drop-shipping (shipping direct from manufacturer/supplier) for some item(s), rather than from our warehouse.
 
Shipping Responsibility
All merchandise will be carefully packed and thoroughly inspected before leaving our premises. Responsibility for its safe delivery is assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must, therefore, be made upon the carrier, as follows.

Concealed Loss or Damage
Concealed loss or damage means loss or damage which does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When the damage is discovered upon unpacking, make a written request for inspection by the carrier's agent within fifteen days of the delivery date, then file a claim with the carrier since such damage is the carrier's responsibility. By following these instructions carefully, we guarantee our full support of your claims to protect you against loss from concealed damage.

Visible Loss or Damage
Any external evidence of loss or damage must be noted on the freight bill or express receipt, and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim.
The form required to file such a claim will be supplied by the carrier.

 
INTERNATIONAL SHIPPING METHODS
Special considerations apply to orders from outside North America. For information on International Shipping Methods, please see Tracking & International Orders.
 

Shipping Enquiry Form


Please fill out all of the fields below. ycyhealth.com Customer Service will reply as soon as possible on the business day we receive your contact. In some cases, please allow a little time for looking into your question.

Order No / Invoice No.
Name
Email
Product
Your Enquiry



 
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